When to call

Contact SES 132 500 from anywhere in Queensland for non-life-threatening flood and storm emergency assistance during severe weather events. If the situation is life threatening, always call Triple Zero (000). 

Demand on Queensland SES during a severe weather event is huge and can lead to long wait times when calling 132 500 for assistance.  

You can also request assistance online: 

• Lodge a request at 132500.qld.gov.au; or 
• Lodge a request on our SES Assistance QLD App, available for both Apple and Android devices 

Use this quick guide to know when to call 132 500:

 SES volunteers undertake temporary emergency measures to make your home and the situation safe. It is important that you contact either your insurance company or a private contractor to make permanent repairs to damage resulting from extreme weather conditions, or to remove any remaining debris. 

Information to have ready when calling 132 500 

• Do you, or someone else, need assistance? 
• Exact address of the incident. 
• Contact number for yourself or the resident. 
• Property information, including number of storeys, roof type — tiles, metal, fibro. 
• Any hazards present — power lines, dogs, solar panels, fibro/asbestos roofing. 

What to do after logging a call with 132 500 

• Record, and keep handy, the reference number provided. 
• Keep your phone close by so the SES can easily contact you about your request. 
• Stay away from any fallen trees and/or power lines. 
• Follow any safety recommendations you are given by the SES. 

We experience many calls during flooding, storms and cyclones. Assisting people in our communities who are overwhelmed by damage and impacts of extreme weather conditions as quickly as possible is important to us. Our volunteers attends requests for assistance in priority base order, based on the information provided. If you no longer require emergency assistance, call 132 500 quoting your reference number to cancel the request. This helps free up emergency crews to help others in need. 

Read more frequently asked questions about calling the SES.